Privacy Policy 9klub

1. Information We Collect

9klub collects various types of information to enable us to provide services that are safe, well-managed and in line with international licensing requirements. The following are the categories of information collected:

1.1 Account Registration Information

When you register a new account, we require the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (21 years and above)
• An active email address
• Mobile phone number
• Username and password chosen by you
• State and country of residence

1.2 Identity Verification Information (KYC)

To comply with international licensing requirements and prevent fraud, we may require copies of identity documents such as an identity card or driving licence, proof of address, and information relating to the payment method used.

1.3 Financial Transaction Information

Every deposit and withdrawal made through methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH) is recorded automatically for security and accountability purposes.

1.4 Activity and Gaming Data

We record betting history, login activity, dates and times of gaming sessions, and technical data from your device including IP address, browser type and operating system.

2. How We Use Your Information

The information collected is used exclusively for the following purposes:

• Managing and maintaining your account on the 9klub platform
• Processing deposits and withdrawals securely and efficiently
• Verifying your identity and age eligibility as a user
• Detecting and preventing fraud, money laundering and unauthorised access
• Providing effective customer support via live chat and email
• Sending important notifications relating to your account, transactions and policy changes
• Complying with applicable legal and licensing requirements
• Improving service quality through aggregated data analysis that does not identify individuals

3. Disclosure to Third Parties

9klub does not sell or disclose your personal data to third parties without your consent, except in the following circumstances:

3.1 Service Providers

We work with trusted service providers who assist us in operating the platform, including payment processing, identity verification and technology infrastructure. All such parties are bound by strict confidentiality agreements and may only use your data for the purposes specified.

3.2 Legal Requirements

We may disclose your information if required by law, court order or direction from a competent authority. Such disclosure will be made only to the extent necessary.

3.3 Fraud Prevention

In efforts to prevent fraud and unlawful activity, we may share relevant information with fraud prevention agencies or related industry bodies.

4. Cookies and Tracking Technologies

The 9klub platform uses cookies and similar technologies to enhance the user experience and ensure the security of your session.

4.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with the platform to help us improve our services.
• Preference Cookies: Store your settings such as preferred language and display preferences.

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

5. Data Security

9klub implements comprehensive technical and operational security measures to protect your personal data from unauthorised access, use or disclosure.

• 256-bit SSL encryption for all data communications
• Passwords stored using strong hashing algorithms
• Continuous security monitoring of server infrastructure
• Role-based access controls for internal staff
• Structured incident response procedures in the event of a data breach
• Regular security audits by independent parties

In the event of any security breach that affects your data, we will notify you within a reasonable timeframe and take immediate action to reduce the impact.

6. Your Rights

As a 9klub user, you have the following rights regarding your personal data:

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This request can be submitted by email to our support team.

6.2 Right of Rectification

If any of your information is inaccurate or incomplete, you have the right to request a correction. You can also update certain information directly through your account settings.

6.3 Right of Erasure

You may request the deletion of your personal data, subject to record-keeping requirements set by law and licensing obligations. Account closure will be processed in accordance with the established procedure.

6.4 Right to Object to Processing

You have the right to object to the processing of your data for certain purposes such as direct marketing. Such objections will be acted on promptly.

7. International Data Transfers

As a platform operating under international licensing, your data may be processed and stored on servers located outside Malaysia. Such transfers are carried out with appropriate safeguards in place, including data transfer agreements that meet accepted security standards.

We ensure that any party receiving your data outside Malaysia is bound by data protection standards equivalent to or higher than those we apply.

8. Data Retention Period

9klub retains your personal data for as long as your account is active or for as long as necessary to fulfil the purposes stated in this policy. Following account closure, we retain transaction and activity records for the period required by applicable licensing and legal obligations.

Data that is no longer required will be securely deleted or anonymised in accordance with established procedures, ensuring that no individually identifiable information is retained longer than necessary.

9. Child Protection and Age Restrictions

9klub services are for users aged 21 and above only. We do not knowingly collect personal data from individuals below that age.

We encourage parents and guardians to monitor their children's online activity and to use appropriate parental control software.

10. Changes to This Privacy Policy

9klub reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to you by email or in-platform notification at least seven (7) days before the changes take effect.

Your continued use of 9klub's services after the effective date of any changes is considered your acceptance of the updated terms. We encourage you to review this page periodically.

Previous versions of this Privacy Policy are kept in an archive and can be requested by emailing our support team.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact our team via:

• Live Chat: Available 24 hours a day, 7 days a week through the 9klub platform
• Email: [email protected]

Our support team is ready to assist you in Malay and English. We are committed to responding to every privacy-related inquiry seriously and within a reasonable timeframe.